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Frequently Asked Questions

What is the design philosophy of GeorgeOrson?

The GeorgeOrson philosophy is centered on the principle of Understated by Design. It is a commitment to creating timeless, essential pieces that prioritize quality, function, and feel over fleeting trends.

Our approach is meticulous. We move beyond the noise of seasonal fashion to perfect the fundamentals: the precise cut of a jacket, the feel of a premium fabric, the clean finish of a seam. The result is a wardrobe of quiet confidence, where each garment is designed to be a trusted foundation that complements the wearer, rather than overpowering him. To delve deeper into our world, we invite you to read About Us.

How can I track my order?

Once your order has been dispatched from our facility, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to follow your package's journey.

Please note that it may take up to 24 hours for the tracking information to become active in the courier's system. If you have not received your confirmation email within two business days of placing your order, please check your spam or promotions folder before contacting us for assistance.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure you receive your items as soon as possible. Because of this, we have a very limited window to modify or cancel an order once it has been placed.

If you wish to make a change, please contact us immediately with the subject line "Urgent: Order Modification" or "Urgent: Order Cancellation" and your order number. We will do our utmost to accommodate your request within a 30-minute window after your purchase.

If the window has passed, we are unable to alter the order. However, once you receive your items, you can easily initiate a return or exchange through our [Returns Portal].

Where are your products made?

We are committed to exceptional craftsmanship and ethical production, and we partner with specialized, family-owned workshops that share our values. The origin of each piece is chosen based on regional expertise.

Our knitwear is made with Japanese precision, and our core essentials are produced with trusted partners in China who meet our stringent standards for quality and workplace integrity. We believe in transparency and building long-term, sustainable relationships with our artisans. You can learn more on our Craftsmanship page.

What are your brand's sustainability efforts?

Sustainability at GeorgeOrson is a continuous and deliberate practice, integrated into every decision we make, from initial design to our final packaging. Our approach is founded on these key pillars:

• 1. Timeless Design Fights Disposability: The most sustainable garment is one you wear for years. Our core focus on timeless, durable design is our primary strategy to combat the cycle of disposable fashion. We create foundational pieces intended to last, reducing the need for frequent replacement.

• 2. Responsible & High-Quality Materials: We are committed to using materials that are both superior in quality and lower in environmental impact. We prioritize natural, renewable, and certified fabrics, including GOTS-certified organic cotton, Responsible Wool Standard (RWS) wool, and innovative recycled technical materials for our performance pieces.

• 3. Ethical & Responsible Production: We believe that exceptional craftsmanship is defined by skill, technology, and ethical practices, not by geography. To achieve the precision and quality our designs demand, we partner with a select group of world-class manufacturing specialists in China.

  • Certified Partnership: Our commitment to ethical production is non-negotiable. We work exclusively with facilities that are audited and certified by internationally recognized standards, such as BSCI (Business Social Compliance Initiative) or SA8000. These certifications ensure our partners adhere to strict codes of conduct regarding fair wages, workers' rights, health, and safety.

  • Long-Term Relationships: Beyond certifications, we cultivate deep, long-term relationships with our partners. Our team conducts regular on-site visits to ensure our high standards for quality and workplace integrity are consistently met.

• 4. Mindful Packaging: We have eliminated single-use plastics from our entire shipping process. Your order will arrive in our signature box, which is fully recyclable and made from post-consumer recycled materials, designed to be both protective and environmentally conscious.

We recognize that sustainability is an ongoing journey of improvement. We are committed to transparency and are constantly seeking new ways to innovate and reduce our impact. For a more detailed look at our initiatives, please visit our Sustainability page.